A Collaborative Approach to Public Administrations Inter-organizational Business Processes Modelling

The paper presents a collaborative approach to the definition of interorganizational Business Processes. Applying the proposed modeling approach multiple organizations can easily reconcile local and global views. In particular, the modeling phase is based on BPMN 2.0 standard notation and it proceeds according to the following steps: (i) all organizations collaboratively derive a communication view of the process, (ii) a local communication view is automatically deduced for each organization, and (iii) each organization models its own private process taking into account foreseen local communications. The approach is supported by a user-friendly and web based tool named HawkEye that has been successfully applied to real scenarios in the e-government domain.